At EK Baby Collection we gladly offer you a refund on change of mind purchases within 7 days of receiving your order.
Terms and conditions:
Refunds are available only on all full priced, unworn, undamaged items.
Items must be in original condition with tags still attached. We do not offer a refund or a credit note on sale items.
FOR HYGIENE REASONS WE DON’T OFFER A REFUND OR EXCHANGE on Teethers, feeding sets, rattles.
If you wish to return an item(s), it must be returned to us within 7 days after you receive your item(s). Please email us to let us know that you wish to do so.
Please note if you do wish to return a item/s. You will need to pay for your own postage.
Faulty item(s):
We check all items before we dispatch your order. If you receive an item that is faulty, please email us with the details of the fault along with a photo. Please note that any damage caused as a result of general wear and tear will not be considered to be faulty.
We encourage you to return your parcel via registered post, as all parcels remain the responsibility of the purchaser until it is received by us.
Please contact us if any further questions
email - [email protected]